All the support you need when buying your CALA home
As a discerning homebuyer, you expect a superior quality of design and build. But at CALA we go further. While some house builders think their job is done the moment you sign on the line, we do our utmost to make the purchase and move-in process straightforward and uncomplicated once you have chosen your home.
Wherever we have new homes for sale, you can look forward to this outstanding calibre of service from luxury house builders CALA.
- Our experienced sales advisors will help you find a property which suits your requirements and expectations. They can also refer you to a range of independent financial advisors and solicitors, should you require assistance with your purchase.
- Prior to making a commitment to purchase your home, we will provide you with all the information you need at a face-to-face meeting, along with an indication of when your home will be completed. We will give you a broad indication during the early stages of build, giving you a final and confirmed completion date as soon as possible. The information provided by your appointed CALA representative will always be reliable.
- Where relevant we will also introduce you to our Choices and Options service, which allows you to personalise various aspects of your property, depending on the stage of construction when you reserve your home.
- From reservation onwards, we will keep you regularly advised of the progress of your home, answering any questions or concerns you may have.
- During the construction of your home we will advise you of the final purchase process. A member of CALA management will also carry out a final quality check to ensure that your home meets our high standards.
- We will also invite you to a Demonstration meeting where we will show you how to operate and maintain your new home in order to safeguard your investment.
- On the day of legal completion, we will meet you at your new home with your keys and ensure that you are clear about your CALA point of contact in the future. Naturally, we aim to hand over your home in perfect order. However, you may notice minor defects which have regretfully been missed by our thorough inspection process. In this case, our Customer Service team will work hard to rectify any problems as soon as possible. For your peace of mind we will also provide you with an out of office hours emergency number.
- Last but not least, CALA provides you with 10 year New Home Warranty Cover.
If you have any further queries regarding our customer service, please contact your local Customer Service Team.