As a result of the Barker Review of 2004 and the Office of Fair Trading (OFT) Market Study into the house building industry dated October 2008, a group of stakeholders within the industry joined forces to develop a voluntary Code of Conduct for home builders to address the issues raised relating to customer service and satisfaction.
CALA Homes welcomes the implementation of the Consumer Code for Home Builders. It is a positive step forward for the industry.
Customer satisfaction lies at the heart of CALA’s home-selling philosophy and we have robust systems and procedures already in place to deliver excellent standards of service. However, the Code will give all new home-buyers additional peace of mind and protection.
The new procedures will also have the added benefit of further increasing the attractiveness of buying a new build over a second hand home. Customers will have all the usual benefits of buying a new home plus the added protection provided through the Code.
Click here to download the Code.