The Consumer Code, which came into effect in April 2010, outlines a set of requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service.
Customer satisfaction lies at the heart of CALA’s home-selling philosophy and we have robust systems and procedures already in place to deliver excellent standards of service. However, The Code is an industry-led code of conduct for Home Builders, which was developed to make the home buying process fairer and more transparent for customers.
The Code reinforces best practice among Home Builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.
The Code has the added benefit of further increasing the attractiveness of buying a new build over a second hand home. Customers have all the usual benefits of buying a new home plus the added protection provided through the Code.