As a result of the Barker Review of 2004 and the Office of Fair Trading (OFT) Market Study into the house building industry dated October 2008, a group of stakeholders within the industry joined forces to develop a voluntary Code of Conduct for home builders to address the issues raised relating to customer service and satisfaction.
Customer satisfaction lies at the heart of CALA’s home-selling philosophy and we have robust systems and procedures already in place to deliver excellent standards of service. However, the Code will give all new home-buyers additional peace of mind and protection.
The new procedures will also have the added benefit of further increasing the attractiveness of buying a new build over a second hand home. Customers will have all the usual benefits of buying a new home plus the added protection provided through the Code.