Sales Administrator - Ref 5194

  • Closing Date: 31 January 2019
  • Location: Thames

CALA Homes (Thames) Ltd are looking to recruit a reliable Sales Administrator to join the team in Staines. Reporting to the Sales and Marketing Director you will provide a full and professional sales administration support service to the Sales team as well as general administrative support for the region. This position is open to those looking for full-time or part-time hours.

CALA is the UK’s most upmarket major homebuilder, a leading developer of premium homes and sustainable communities in affluent areas of southern England, the Midlands and Scotland. The CALA brand is highly regarded within the industry and aspirational for many homebuyers. With a customer-led focus, we design places and build homes for purchasers who value a premium product, and we have a strong heritage in the market for detached family homes. The homes we build are characterised by exceptional design, sector-leading build quality, and work is regularly recognised in many coveted industry awards – CALA collected Silver for ‘Large Housebuilder of the Year’ at the 2017 WhatHouse? Awards, and achieved the award for ‘Customer Service Excellence’ at the Scottish Home Awards 2018. CALA has also achieved Five Star Quality Customer Service from the HBF Customer Satisfaction Survey.

Responsibilities will include receiving reservations from Sales Advisors to progress on the Site stream system, liaising with solicitors to issue missives and progressing the reservation through to legal completion in order to issue a statement of sale. You will monitor weekly sales to ensure all missives have been concluded and deposits have been paid. You will input information into the databases so that weekly reports can be generated.

It is essential you have strong attention to detail and provide accurate information to all departments and customers.  You will ideally have an understanding of financial information and will be responsible for coding invoices for purchase orders, updating budget information and assisting with the provision of financial information for reports to the Thames region.  

As the first point of contact for the Sales team you will answer and deal with all calls and enquiries relating to Thames developments, and you will maintain an efficient sales filing system, ensuring everything is kept up to date. In addition to this you will be required to carry out general typing and office duties.

The role is varied and deadline driven, so excellent prioritisation and organisation skills are essential. You should have a proven track record in meeting deadlines and it is essential that you are a competent user of MS office products, including excel and word. Experience of using a database management system is a vital requirement of the role. You must be flexible, enthusiastic, detail conscious, and be committed to the Sales and Marketing team’s success.

Ideally you will have experience in the housebuilding industry in a similar role, however this is not essential.  You should have excellent written and verbal communication skills, and understand the importance of being able to deliver a high level of customer service.

You will contribute to a strong culture which strives to achieve 100% customer satisfaction and design excellence. We are committed to investing in and developing our people, delivering business excellence and adding value for our customers. In exchange for your commitment to our fundamental values of Passion, Quality, Respect and Delivery, we offer a competitive package including generous annual leave entitlement, discretionary bonus scheme, professional development opportunities and more.

To apply, please click the button below and attach your CV and covering letter detailing your current or expected remuneration package.  Please note if these are two separate documents you will need to attach them as a zip file.  For more information you can contact the HR team by emailing using the subject heading ‘Sales Admin – Ref 5194’ Closing date 31 Jan 2019. 

Closing date is 31 January 2019