CALA Receives Five Star Rating For Customer Satisfaction
CALA Homes, the UK’s most upmarket major homebuilder, which has developments across affluent areas of southern England and Scotland, has achieved the maximum five-star rating in an independent customer satisfaction survey.
22 March 2018
The annual survey, from industry body the Home Builders Federation (HBF), measures customer satisfaction levels amongst new home purchasers. The five-star accolade is only given to companies where more than 90 per cent of their customers would recommend the housebuilder to a friend. CALA scored in excess of 93 per cent to achieve the maximum five stars.
Alan Brown, chief executive for CALA, said: “CALA has built a longstanding reputation as an award-winning homebuilder, but this accolade is particularly meaningful as it comes as a direct result of positive feedback from our customers. It also follows a year of record growth for CALA, with more than 1600 homes sold across the UK, an increase of 46 per cent from last year.
“Being a five-star homebuilder requires the commitment of the whole team from across the business. From land purchase right through to the final completion and beyond, every department is responsible for delivering an exceptional experience and superior product to our customers. The five-star rating is testament to the passion and hard work of everyone at CALA.”
Stewart Baseley, Executive Chairman of the Home Builders Federation said: “Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a house building business and is a credit to every member of staff. A five star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in the company and homes they build.”