CALA celebrates another year of five-star customer service

CALA Group has achieved the maximum five-star rating in an independent customer satisfaction survey from industry body, The Home Builders Federation (HBF)

02 April 2020

PrintThe survey measures customer satisfaction levels amongst new home purchasers, with the five-star accolade only given to housebuilders where more than 90 per cent of its customers would recommend them to a friend. In this year’s survey CALA scored 94.7% per cent to achieve the five stars, positioning CALA in first place against a benchmark group of peers, which includes 12 of the UK’s largest homebuilders.

The HBF’s annual survey is one of the most comprehensive, large scale surveys of its type carried out in the UK. Since 2005 it has provided a benchmark for the property industry and has become a sought after accolade.

Kevin Whitaker, CEO at CALA, said: “We have a longstanding reputation as an award-winning housebuilder, but the HBF’s five star accolade is particularly meaningful to us as it is the result of positive feedback from the people that buy and live in our homes. 
“Being recognised as a five-star housebuilder and in first place against a benchmark group of peers, is testament to the culture we have at CALA Group. Our people are passionate about the homes we deliver and the high level of customer service we provide. We feel this, along with the hard work and commitment of the whole team at every stage of the build process, creates great quality and a great experience for our customers.”
“The five-star rating is a credit to every team member and subcontractor partner across the Group.”

Stewart Baseley, executive chairman of the Home Builders Federation said: “This year’s results show the industry has continued to deliver even higher levels of customer service.
“Consistently delivering new homes, probably the biggest and most emotional investment any individual will make, in a way that satisfies their customers is a huge challenge for a business.
“Achieving a 5 star rating, meaning that more than 9 out of 10 customers are happy with the service provided, is a significant achievement that deserves to be recognised.”

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