Our customers

At CALA, a commitment to customer service excellence is part of our culture, from the design and finish of our homes to the house buying process and post-occupation experience.

Delivering a great experience to our customer relies on consistently high standards at every stage of our process, starting with the skill, care and attention shown by our site teams.

Sales AdvisorCALA is committed to making the purchase and move-in process straightforward, informative and uncomplicated. CALA adopts the Consumer Code for Homebuilders and also has its own Customer Charter which details, from the outset, the service our customers can expect when they buy a CALA home.

Our buyers have a dedicated customer service manager after they move in and our homes come with a ten year warranty, the first two years of which are covered by CALA.

CALA has been awarded the maximum five stars for customer satisfaction for six consecutive years.

Did you know...?

96% of CALA customers would recommend us.

Why customers choose CALA