Emergency Cover with CALA

For the first two years after completion, your new home comes with a CALA Homes warranty and a 24 hour emergency service. 

This service is available outside normal office hours including weekends and bank holidays, for two years from completion. It is available to respond in the event of a true emergency, broadly defined as a fault arising in the property which is likely to harm persons or property.

Please do not refer routine enquiries or non-urgent matters to the Emergency Service. The operators will be unable to deal with them and your call may divert resources away from true emergencies. If you have a problem or query which does not constitute as an emergency please contact your CALA Customer Service Department.

Dargavel Village, Bishopton

Summary of CALA Homes Emergency Cover

CALA will indemnify you against the costs of emergency assistance during the period of cover (2 years after completion) in respect of:

  • Plumbing and drainage: an emergency that threatens flooding or indoor water damage to your home. 
  • Electricity supply: an emergency resulting from sudden, unexpected and complete breakdown of the electricity supply to any floor of your home. 
  • Security: an emergency arising from sudden unexpected damage to doors, locks or windows that renders your home insecure.
  • Lost key: an emergency arising from loss of the only available key to your home when you are unable to replace it or otherwise gain access. 
  • Primary heating system: an emergency arising from sudden, unexpected and total breakdown of your home’s primary heating system.

The Emergency Service contact number is 0345 117 0660