Five Star Service

At CALA, our commitment to building outstanding homes is matched by our dedication to providing excellent customer service.

As one of the UK's foremost new home builders we work hard behind the scenes to ensure that your journey from reservation to moving in, and well beyond, is as smooth and uncomplicated as possible.

We take care of everything from the most important details, such as giving accurate information about the timing and handover of your home, through to the little touches such as making sure you receive your documentation when you need it, and that it's easy to understand.

We're here to help from start to finish and our regional Sales and Customer Service teams will be on hand to support you throughout your move.

Just Ask CALA

Your views are important to us.

Your feedback is critical to ensuring that we continue to provide you with the best possible service. So we ask every CALA homeowner to rate our performance and comment on various aspects of our service through independent researchers In-house Research. 

We are delighted to be able tell you that this commitment is reflected in our excellent customer satisfaction ratings.

In independent research by the Home Builders Federation* for the seventh consecutive year our customers have given us the maximum 5 star rating when asked about their willingness to recommend CALA to a friend.

Whatever style of CALA home you choose, and wherever it may be, we will ensure that you receive our industry-leading standard of personal attention at all times - before, during and after purchase.

"It is just the complete package. The support, the feedback, planning and quality was all brilliant."

CALA Homeowner, Murieston Gait, Murieston

"You've made me feel at home from day one. Everyone has been very courteous throughout and it's been an excellent service."

CALA Homeowner, Chiltern Grange, Chesham

"They say what they're going to do, the standard is high and the finish is wonderful. They're very good at what they do and it doesn’t get much better."

CALA Homeowner, Rosefield Gardens, Aberdeen

*Home Builders Federation National New Home Customer Satisfaction Survey for the 12 months to September 2016.


Five Reasons We're Five Star

Cala homes customer charter

At CALA, care isn't just a word.
It's a philosophy that we live and breathe every day.

We know just how important it is for you to feel completely at home in your new surroundings, so besides taking pride in our design we also take pride in our customer service.

The thought and care we take at every stage of the building process is reflected in the way we approach customer satisfaction. And as proof of our commitment to providing a higher level of satisfaction we have also created the CALA Homes Customer Charter – your reassurance that the quality of our service will match the quality of your living experience.