We commit to excellent customer service

Independently reviewed

Our focus is on consistently delivering the best service in the industry and we have worked hard to make the purchase and move-in process straightforward and uncomplicated. Our role doesn't end when you reserve your new home. That's when it really begins.

CALA is rated five-star for customer satisfaction by independent industry body, The Home Builders Federation (HBF). We have a longstanding reputation as an award-winning housebuilder, but the HBF’s five-star accolade is particularly meaningful as it is the result of positive feedback from the people that buy and live in our homes.

The skill, care and attention shown by our on-site staff is also vital in leading customer service. 2020 has been an award-winning year for CALA Site Managers, with 18 from across the group winning NHBC Pride in the Job Quality Awards, the highest accolade a site manager can receive.

Care is a philosophy that we live and breathe every day.

CALA Homes Customer Charter

We know just how important it is for you to feel completely at home in your new surroundings, so besides taking pride in our design we also take pride in our customer service.

Don’t just take our word for it…

CALA Home Owner Testimonials

CALA Homes