Outstanding Service

At CALA, our commitment to building outstanding homes is matched by our dedication to providing excellent customer service.

As one of the UK's foremost new home builders we work hard behind the scenes to ensure that your journey from reservation to moving in, and well beyond, is as smooth and uncomplicated as possible.

We take care of everything from the most important details, such as giving accurate information about the timing and handover of your home, through to the little touches such as making sure you receive your documentation when you need it, and that it's easy to understand.

In 2018 CALA received the maximum five-star rating for customer satisfaction in an independent survey from industry body the Home Builders Federation. We take pride in this recognition as it comes as a direct result of positive feedback from our customers. The HBF now publish this 12-month rolling data from the National new homes customer satisfaction survey, so you can view CALA's current HBF rating here. 

CALA is here to help from start to finish and our regional Sales and Customer Service teams will be on hand to support you throughout your move and beyond.

Just Ask CALA

Your views are important to us.

Your feedback is critical to ensuring that we continue to provide you with the best possible service. We ask every CALA homeowner to rate our performance and comment on various aspects of our service through independent researchers In-house Research, and in 2018 we were awarded '5 stars' for customers' willingness to recommend us to a friend.

Whatever style of CALA home you choose, and wherever it may be, we will ensure that you receive our industry-leading standard of personal attention at all times - before, during and after purchase.

As the home of award-winning living, CALA is strongly customer-orientated in our approach at every level. CALA's high standards of design, build quality and customer service are regularly recognised in coveted industry awards.

In 2017, CALA won the 'Customer Service Excellence' Award at the Scottish Home Awards for the second consecutive year, was awarded nine NHBC 'Pride in the Job - Quality' awards in the same year, and was crowned Silver for ‘Best Large Housebuilder’ at the What House? Awards. 

"It has been a flawless process. The staff and the builders have been incredible. Everything has been fabulous. We have not had a single concern, and if we did, it was answered within seconds."

CALA Homeowner, Beaumont Gate, Oxford

"They gave great customer service, delivered a top quality building and they were very easy to do business with."

CALA Homeowner, CALA at Dalmeny Park, South Queensferry

"It was very straightforward from start to finish and it was completely hassle free. The after care service has been brilliant. They have gone above and beyond."

CALA Homeowner, Bayswater Fields, Headington

"I'm delighted with the home. We'd looked at 6 different builders and CALA was the only one I'd have bought from. They were the most luxurious and had the best standards, the best quality. They were a similar price but the standard of finish and material was better."

CALA Homeowner, Rosegarth Wynd, Newton Mearns

*Home Builders Federation National New Home Customer Satisfaction Survey throughout 2017 and 2018.


Find your dream home

Cala homes customer charter

At CALA, care isn't just a word.
It's a philosophy that we live and breathe every day.

We know just how important it is for you to feel completely at home in your new surroundings, so besides taking pride in our design we also take pride in our customer service.

The thought and care we take at every stage of the building process is reflected in the way we approach customer satisfaction. And as proof of our commitment to providing a higher level of satisfaction we have also created the CALA Homes Customer Charter – your reassurance that the quality of our service will match the quality of your living experience.