Cala’s formal complaints procedure

We are committed to providing our customers with high quality homes, matched by our experienced and excellent customer service. However, we recognise that sometimes things can go wrong. If this happens, we need you to let us know so we can put things right for you.

We are always ready to receive feedback on our homes and our service, whether good or bad. If you have a concern that you have not yet made us aware of, please speak to your Cala representative in the first instance. If, however, you wish to raise a formal complaint with us, our procedure is outlined below and complies with the New Homes Quality Code. Your normal legal rights are not affected by this procedure.

Cala Homes and Legal & General Homes are brands currently used by Cala and share the same exceptional customer service and management teams.

Contact the appropriate region below

Select your region below to raise a formal complaint. The information you give will go to the regional Head or Director of Customer Service immediately.

Arrow up
CALA Homes