The home of award winning service

Cala is rated five-star for customer satisfaction by independent industry body, the Home Builders Federation (HBF). We have a longstanding reputation as an award-winning housebuilder, but the HBF’s five-star accolade is particularly meaningful as it is the result of positive feedback from the people that buy and live in our homes.

The skill, care and attention shown by our on-site staff is also vital in leading customer service. It's been an award-winning year for Cala with several Site Managers from across the group winning NHBC Pride in the Job Quality Awards, the highest accolade a site manager can receive.

Industry Codes and our Customer Charter

Customer satisfaction lies at the heart of Cala’s home-selling philosophy and we have robust systems and procedures in place to deliver excellent standards of service. To ensure we deliver on our promises to our customers we follow industry standards and our own Customer Charter.

The code that applies to you depends on the date you reserved your Cala home.

Our Awards

To be an exceptional developer, it is not enough to have an overarching vision; you must have an unwavering attention to detail.

We are extremely proud to be consistently recognised by our industry peers and homebuyers with prestigious awards for our vision, our attention to detail and our customer service.

Find out more about the NHBC Pride in the Job awards

Don’t just take our word for it…

Cala home owner testimonials

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