New Homes Quality Code

The New Homes Quality Code (NHQC) is a set of standards that all new homes in the United Kingdom must meet. It was introduced in 2022 to improve the quality of new homes and to ensure the rights of homebuyers during the sales process and after-sales care.

Buying a new home is a big decision, so it's vitally important to make sure you're getting the best quality product. By signing up to the new code, Cala hopes to give our customers further reassurance that they are getting the best value when purchasing their dream home.

The NHQC is not only designed to ensure that new homes are built to a high standard and that homebuyers are protected. It also aims to promote fairness in the new homes market – all of which aligns with Cala’s own values.

Find out more about the NHQC

For further information on the New Homes Quality Code and how it might affect you, customers should speak with their Cala Homes sales consultant, who will be delighted to help.

Our Customer Charter

Here at Cala we are incredibly proud of our culture, it’s the driving force behind our business and it’s encapsulated in our vision – building a place to be proud of.

Our four values drive our culture; Passion, Delivery, Quality and Respect run through everything we do, including the way we help our customers from the first time they contact us right through their home move and beyond.

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