Who are we?
We are CALA Group (Holdings) Limited, a company registered in England & Wales, Company Number 08428265, Registered Office - CALA House, 54 The Causeway, Staines-upon-Thames, Surrey TW18 3AX and its subsidiary companies (“CALA” and “Legal & General Homes”):
We provide this Privacy Notice to inform you of our policy and practices and of the choices you can make about the way your information is used and safeguarded. Information is collected when you visit our website, www.cala.co.uk, contact us by web form, phone or email.
The CALA Homes website is operated by CALA Management Limited, registered in Scotland under company number SC013655 and has its registered office at Adam House, 5 Mid New Cultins, Edinburgh, EH11 4DU (the “Company”, “we”) on behalf of CALA.
The L&G Homes website is operated by Legal and General Homes Communities Limited under company number 10445259 and has its registered office at One, Coleman Street, London, UK, EC2R 5AA.
1. Information collected by the Company
CALA Group collects information in three main ways, which are outlined below. Some of this information could identify a living individual (personal information)
2. How do we use your information?
CALA Group will use your information for the following purposes:
More specifically CALA Group will use your personal information as follows:
3. Communications and Announcements from the Site
CALA Group has two main types of communication, outlined below.
4. Using your information in accordance with data protection law
Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy notice. We take our responsibilities under data protection laws seriously. To use your personal information, we will rely on one or more of the following conditions, depending on the activities we are carrying out:
5. Security and where we store your information
CALA Group follows strict security procedures in the storage and disclosure of information that you have given us. CALA Group has implemented security polices, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.
Please remember that no method of transmission over the internet, or method of electronic storage is completely secure and reliable. Although we do our best to protect your personal information, we cannot guarantee its absolute security.
Where you have registered for a CALA Account and we have given you (or where you have chosen) a password which enables you to access that account, you are responsible for keeping this password confidential.
We ask you not to share your password with anyone.
6. Third Parties
We may appoint suppliers, sub-contractors or agents to assist us in using your data (i.e. carrying out the administrative and advertising activities set out in paragraph 2) and in order to provide you with other service(s) that you request.
Examples of such services include following up on enquiries made by you, providing further information on CALA products and carrying out viewings, or in connection with reservation/purchase of CALA properties and completing remedial works .
Accordingly, we may pass on your personal information to CALA Group companies or to any of CALA Group’s approved suppliers, sub-contractors or agents for these purposes. There may also be occasions when we are required by law to pass on your information, for example when we notify the local authority about a purchase for council tax purposes. Where you do purchase a CALA home, we may also pass your personal information to utility providers to set up services for you in accordance with your instructions.
Where you have given us any information relating to your health, please note that this information may be passed to our suppliers, subcontractors and agents for the purpose of building your home to your specification and to complete remedial works.
Examples of the kind of third parties we work with are:
If you contact CALA Group through Facebook Messenger, your data will be used to provide you with the services you have requested. The data will be stored within Facebook Messenger. Unless you ask us to, we will not store or use the information you send through Facebook Messenger in any other way.
7. Data Retention
8. Your Rights
You have a number of rights under data protection law in relation to the way we process your personal data. These are set out below. You may contact us using the details on our site to exercise any of these rights, and we will respond to any request received from you within one month from the date of the request.
Our contact for data protection matters is firstname.lastname@example.org
Please address any questions, comments and requests regarding our data processing practices there in the first instance.
9. Changes to Privacy Notice
Any changes we make to our privacy notice in the future will be posted on this webpage. You should check this webpage regularly in order to be aware of these changes, as they may affect you.
In our commitment to providing the best service and information to you, we may provide links to third party websites. If you access those links, you will leave the website. CALA Group does not control those websites or their privacy practices, which may differ from CALA Group’s. CALA Group does not endorse or make any representations about third party websites.