Privacy

Download CALA's Privacy Notice and our Privacy Policy, or read the full details below. 

At CALA, we pride ourselves on delivering a five star customer experience, and your details can help us to do so. We collect your information to enable us to deliver a service that is tailored to your individual requirements. We’ll keep you up-to-date with news and information about our new homes, as well as the ways in which we could help you move, such as special offers and incentives.

Our privacy notice tells you in detail how we use and store your personal data. In summary, your privacy is important to us and we are committed to protecting it. That’s why any personal information you give us is safe and confidential, securely stored, only shared in ways that are explained below, and which is required to allow us to provide you with the best possible service.

If you have any questions please get in touch via cala.group@cala.co.uk, and we’ll be happy to help.

For our competition specific privacy notice, download here

For our public consultation privacy notice, download here.

CALA Privacy Notice

For customers

CALA respects your privacy and is committed to protecting it.

Who are we?

We are CALA Group (Holdings) Limited, a company registered in England & Wales, Company Number 08428265, Registered Office - CALA House, 54 The Causeway, Staines-upon-Thames, Surrey TW18 3AX and its subsidiary companies ("CALA"):

We provide this Privacy Notice to inform you of our policy and practices and of the choices you can make about the way your information is collected when you visit our website, www.cala.co.uk or contact us by phone or email cala.group@cala.co.uk

The website is operated by CALA Management Limited, registered in Scotland under company number SC013655 and has its registered office at Adam House, 5 Mid New Cultins, Edinburgh, EH11 4DU (the “Company”, “we”) on behalf of CALA. 

Your privacy is of the utmost importance to CALA.

1. Information collected by the Company

Personal information means information that identifies (or which could, with other information that we hold or are likely to hold, identify) a living individual. This includes any information provided to us in relation to your use of our website.

a) We may collect and store information you provide us with. 

This is information about you that you give us by filling in forms on our website, or by corresponding with us by phone, e-mail or otherwise and includes information you provide when you register to use the website, and use the services provided by the website.  The information you give us may include your name, address, e-mail address, phone number, as well as details of any comments you provide to us. 

b) We will collect information when you read or download information from our website (IP addresses and cookies). 

We will collect information generated by your visit to the website. This may include your IP Address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet); the type of browser, operating system and device used to access the website; the date and time you access our website; the pages you visit; and if you visited our website from another website, the address of that other website.

Some of this information may be stored on your computer in the form of a cookie. This information helps the web server track such things as your preferences and any data you submit while browsing our website. For example, the cookie can store login details and information relating to our CALA Exclusive account and user preferences.

To find out more about cookies, visit www.cala.co.uk/cookies

c) We may monitor, record, store and use any telephone, email or other communication with you. 

We will combine this information with information you give to us and the other information we collect about you.  We will use this combined information for the purposes set out below (depending on the types of information we receive).

2. How do we use your information?

CALA will use your information for the following purposes:

a) to provide you with services you have requested;
b) to administer the website and for internal operations, including data analysis, testing, research, statistical and survey purposes;
c) to measure or understand the effectiveness of advertising we serve to you and others, and to send relevant advertising to you; and
d) to keep you informed about relevant CALA developments and CALA news. 

More specifically CALA will use your personal information as follows:

a) When you read or download information from our website (IP addresses and cookies)

We will collect and store information collected from cookies for statistical purposes. We may use this information to provide you with a more personal service and assist in analysing website traffic and usage. This information does not identify you personally unless you register or make an enquiry with us, at which point CALA will combine it with the other information collected about you and use it for the purposes noted above. 

b) When you send CALA an enquiry or email 

The personal details collected from you are stored electronically and can be accessed by CALA.  We will use the information in order to respond to your request or otherwise reply to the subject of the enquiry or email. Remember that email is not necessarily secure against interception. If your communication is very sensitive you might want to send it by postal mail instead.
We may also use your contact information to let you know about CALA products, services, future developments, news, events or special offers which may be of interest to you. Please see paragraph 8 (Your Rights) below for details about how to unsubscribe from these communications.

c) When you register on our website

By registering on our website, you will gain access to a CALA Exclusive account.  This is your own personal webpage which stores the properties and/or developments you have selected an interest in.  The personal details collected from you are stored electronically and can be accessed by CALA.

We will use the information to provide you with information on the properties and/or developments which you are interested in. We may also use your contact information to let you know about other CALA products, services, future developments, news, events or special offers which match your criteria or which may be of interest to you. You can change your contact preferences at any time by logging back into your account.

d) When you telephone us using the number displayed on the Site or in a search engine such as Google, or when you request a callback.

We use Call Tracking so that when you call us to request information we are able to return your call. By calling us or by requesting a callback you acknowledge that we may contact you by telephone on the number you have called us from for the purposes of discussing CALA developments with you. If you wish to make your telephone number private please contact your telephone provider.

e) When you telephone us

We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for compliance purposes, for crime prevention and to improve the quality of our customer service. Recorded phone calls are held securely by Call Tracking and will be deleted after 30 days where we are required to retain it for legal or regulatory reasons. We may combine this information with other information collected about you (cookie data, for example) and use this combined information for the purposes noted above. 

3. Communications and Announcements from the Site

a) Promotional updates

We may contact you to provide information on the specific properties/ developments you have expressed an interest in, as well as other CALA products, services, future developments, news, events or special offers which match the criteria specified by you or which otherwise may be of interest to you.
We may contact you by phone, SMS, email or post.

b) Service announcements

It may be necessary for the Company to send a service announcement email to users of our website if for example the service is temporarily suspended for maintenance. These communications will be sent to all users of the Site, but will not be promotional in nature.

4. Using your information in accordance with data protection law

Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy notice.  We take our responsibilities under data protection laws extremely seriously, including meeting these conditions.  To use your personal information, we will rely one or more of the following conditions, depending on the activities we are carrying out:

a) Legitimate interests 

To use your personal data for the purposes described in this privacy policy and in order to process your data to provide you with the information you have asked for and to send you additional marketing information in relation to the developments that you have enquired about or other similar developments, we will rely on a condition known as "legitimate interests".  It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services (namely to provide you with information on houses which we are building or are for sale) to you more effectively.  We will always act reasonably and give full and proper consideration to your interests when balancing them against our legitimate interest, and will only process the minimum data required in order to achieve this legitimate interest.

b) Consent  

If you do not specifically ask for information about our products and services we may provide you with unsolicited marketing information about our developments where you have provided your consent for us to do so.  

c) Compliance with a Legal Obligation

When you use the Site, we will process your personal information to the extent that this is necessary for the performance of our obligations under the Terms and Conditions. We may also rely on this condition if you if you reserve or purchase with us. 

d) Necessary for the performance of a contract

If you reserve or purchase with us we may rely on this condition to process your data in connection with that reservation or purchase. 

5. Security and where we store your information 

CALA follows strict security procedures in the storage and disclosure of information that you have given us. CALA has implemented security polices, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.

Please remember that no method of transmission over the internet, or method of electronic storage is completely secure and reliable. Although we do our best to protect your personal information, we cannot guarantee its absolute security. 

Where you have registered for a CALA online account and we have given you (or where you have chosen) a password which enables you to access that account, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").  It may also be processed by staff operating outside the EEA who work for us or for one of our third-party suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6. Third Parties

We may appoint suppliers, sub-contractors or agents to assist us in using your data (i.e. carrying out the administrative and advertising activities set out at 2 above) and in order to provide you with other service(s) that you request. Examples of such services include following up on enquiries made by you, providing further information on CALA products and carrying out viewings, or in connection with reservation/purchase  at CALA properties and/or developments. Accordingly, we may pass on your personal information to group companies or to any of CALA's approved suppliers, sub-contractors or agents for these purposes.

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems.
  • Direct marketing companies who help us manage our electronic and printed communications with you.
  • Google/Facebook to show you products that might interest you while you’re browsing the internet.
  • Demographic data suppliers who help us to understand the populations of areas in which we are operating
  • Estate agents or surveying companies in order to value your current home for a part exchange against a CALA Home (where you have asked us to do so)
  • Independent Financial Advisors (for limited pre-reservation purposes)
  • National House-Building Council (NHBC), our warranty and insurance provider

7. Data Retention

If you submit your details for the purposes of enquiring about a specific property or development, the personal information we collect on the Site and that you provide when you contact us will be held for the period of time that the specific development is on sale, plus an additional 18 months thereafter (the "Time Period"). 

If you ask for your details to be applied to a new property or development the Time Period will begin again. 

After the Time Period has elapsed, information that could be used to identify you personally will be removed; however your postcode and some demographic information may be retained. This information will be used for our research purposes in an aggregated form only. 

If you purchase a home from CALA, a different retention period will apply. This will be explained to you at the time you reserve a property. 

8. Your Rights

You have a number of rights under data protection law in relation to the way we process your personal data.  These are set out below.  You may contact us using the details on our site) to exercise any of these rights, and we will respond to any request received from you within one month from the date of the request.

Our contact for data protection matters is DataProtection@cala.co.uk

Please address any questions, comments and requests regarding our data processing practices there  in the first instance.

a) Access to your personal data and data portability

You have a right of subject access.  This means that you are entitled to request a copy of your personal data and we will grant you access or provide you with all personal data that we hold about you, subject to some limited exemptions (for example, you will not necessarily be entitled to access third party personal information). 
Also, you have a right of data portability.  Under this right for information which you have provided to us, you are entitled to request that this is provided to you (or to another organisation) in a portable, machine readable, electronic format. 

b) Unsubscribe

You have the right to withdraw your consent for us to provide you with further information about specific properties or developments. To do this, please follow the unsubscribe option attached to all of our marketing emails and SMS messages. You can also unsubscribe via your CALA Exclusive account or by emailing cala.group@cala.co.uk

c) Rectify your personal data 

You have the right to require us to rectify any inaccurate personal data held by us about you.  If there is any inaccuracy in the data that we hold about you, please contact cala.group@cala.co.uk

d) Erase your personal data

You have right to require us to erase personal data held by us about you.  This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with your right to unsubscribe above). 

e) Object to our use of your personal data

You have a right to object to our processing of personal data held by us about you (for example, if you would not like to be subject to any profiling).

If you have any concerns regarding our processing of your personal data we would be happy to address your query in the first instance. However, if you are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office.  Their address is:

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

9. Changes to Privacy Notice

Any changes we make to our privacy notice in the future will be posted on this page. You should check this page regularly in order to be aware of these changes, as they may affect you.

10. Hyperlinks

In our commitment to providing the best service and information to you, we may provide links to third party websites. If you access those links, you will leave the website. CALA does not control those websites or their privacy practices, which may differ from CALA's. CALA does not endorse or make any representations about third party websites. The CALA Privacy Policy does not cover the personal information that you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company or other entity operating a website before submitting your personal information. Some third party companies may choose to share their personal information with CALA; that sharing is governed by the third party company's privacy policy. 

 

CALA PRIVACY POLICY

CALA Group (Holdings) Limited, registered in England & Wales, Company Number 08428265, Registered Office - CALA House, 54 The Causeway, Staines-upon-Thames, Surrey TW18 3AX and its subsidiary companies ("CALA") respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our policy and practices and of the choices you can make about the way your information is collected when you visit our website, www.cala.co.uk (the "Site") or contact us by phone or email. The Site is operated by CALA Management Limited, registered in Scotland under company number SC013655 and has its registered office at Adam House, 5 Mid New Cultins, Edinburgh, EH11 4DU (the “Company”, “we”) on behalf of CALA. Your privacy is of the utmost importance to CALA.

Any personal data collected through the Site will be treated as confidential in line with the principles of the UK data protection legislation (the Data Protection Act 1998 as amended). The Company is notified as a data controller with the UK Information Commissioner (registration number Z8604140), and should you have any queries regarding data protection please visit the UK Information Commissioner's website www.ico.org.uk or contact us at cala.group@cala.co.uk.

1. Information Collected by the Company

a) We will collect information when you read or download information from the Site (IP Addresses and Cookies).

We will collect information generated by your visit to the web site. This may include your IP Address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet); the type of browser, operating system and device used to access the Site; the date and time you access the Site; the pages you visit; and if you visited the Site from another website, the address of that website.

Some of this information may be stored on your computer in the form of a cookie. This information helps the web server track such things as your preferences and any data you submit while browsing the Site. For example, the cookie can store login details and information relating to our CALA Exclusive account and user preferences.

To find out more about cookies,  visit www.cala.co.uk/cookies

b) We may monitor, record, store and use any telephone, email or other communication with you.

2. How do we use your Information?

CALA will use your information:

a) to provide you with services you have requested;

b) to administer our site and for internal operations, including data analysis, testing, research, statistical and survey purposes; and

c) to measure or understand the effectiveness of advertising we serve to you and others, and to send relevant advertising to you; More specifically CALA will use your personal information as follows:

a) When you read or download information from the Site (IP Addresses and Cookies)

We will collect and store information collected from cookies for statistical purposes. We may use this information to provide you with a more personal service and assist in analysing Site traffic and usage. This information does not identify you personally and will not be used by CALA, unless you register or make an enquiry with us.

b) When you send CALA an enquiry or email

The personal details collected from you are stored electronically and can be accessed by CALA. We will use the information in order to respond to your request or otherwise reply to the subject of the enquiry or email. Remember that email is not necessarily secure against interception. If your communication is very sensitive you might want to send it by postal mail instead.

We may also use your contact information to let you know about CALA products, services, future developments, news, events or special offers which may be of interest to you.

c) When you register on the Site.

By registering on the Site, you will gain access to a CALA Exclusive account. This is your own personal webpage which stores the properties and/or developments you have selected an interest in, together with the details of your most recent searches. The personal details collected from you are stored electronically and can be accessed by CALA.

We will use the information to provide you with information on the properties and/or developments which you are interested in. We may also use your contact information to let you know about other CALA products, services, future developments, news, events or special offers which match your criteria or which may be of interest to you.

d) When you telephone us using the number displayed on the Site or in a search engine such as Google.

We use call tracking so that when you call us to request information we are able to return your call. By calling us you are agreeing to be contacted by telephone on the number you have called us from. If you wish to make your telephone number private please contact your telephone provider.

e) When you telephone us

We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for compliance purposes, for crime prevention and to improve the quality of our customer service. Recorded phone calls are held securely by Infinity Tracking and will be deleted after 30 days.

3. Security

In accordance with Data Protection Act 1998, CALA follows strict security procedures in the storage and disclosure of information that you have given us. CALA has implemented security polices, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.

4. Third Parties

CALA may appoint suppliers, sub-contractors or agents in order to provide you with service(s) that you request. Examples of such services include following up on enquiries made by you, providing further information on CALA products and carrying out viewings at CALA properties and/or developments. Accordingly, we may pass on your personal information to group companies or to any of CALA's approved suppliers, sub-contractors or agents for these purposes.

5. Data Retention

If you submit your details for the purposes of enquiring about a specific property or development, the personal information we collect on the Site will be held for the period of time that the specific property/development is on sale, plus an additional 18 months thereafter (the "Time Period").

If you ask for your details to be applied to a new property or development the Time Period will begin again.

After the Time Period has elapsed, information that could be used to identify you personally will be removed; however your postcode and some demographic information may be retained. This information will be used for research purposes in an aggregated form only.

If you submit your details for any other reason, your personal information may be held for a different period of time.

6. Communications and Announcements from the Site

a) Promotional updates

We may contact you to provide information on the specific properties/ developments you have expressed an interest in, as well as other CALA products, services, future developments, news, events or special offers which match the criteria specified by you or which otherwise may be of interest to you.

We may contact you by phone, SMS, email or post.

b) Service announcements

It may be necessary for the Company to send a service announcement email to users of the Site if for example the service is temporarily suspended for maintenance. These communications will be sent to all users of the Site, but will not be promotional in nature.

7. Your Rights

a) Access to your personal data

You have the right to ask for a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. Please contact the Company at cala.group@cala.co.uk

b) Unsubscribe

You have the right to remove your personal information from our mailing lists or can choose not to receive further information about specific properties or developments. To do this, please follow the unsubscribe option attached to all of our marketing emails and SMS messages. You can also unsubscribe via your CALA Exclusive account or by emailing cala.group@cala.co.uk.

8. Improvements to the Site

CALA is committed to providing the best service and information possible to you. We are therefore continually seeking ways of improving and upgrading the Site and reserve the right to make changes to the Site and the way we process information collected from it. CALA is committed to continue to respect the privacy and preferences of all users of this Site.

9. Changes to Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page. You should check this page regularly in order to be aware of these changes, as they may affect you.

10. Hyperlinks

In our commitment to providing the best service and information to you, we may provide links to third party websites. If you access those links, you will leave the Site. CALA does not control those websites or their privacy practices, which may differ from CALA's. CALA does not endorse or make any representations about third party websites. The CALA Privacy Policy does not cover the personal information that you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company or other entity operating a website before submitting your personal information. Some third party companies may choose to share their personal information with CALA; that sharing is governed by the third party company's privacy policy.